Refund policy

Returns

You have 30 days from the day your order arrives to return it for a full refund. Items must be unworn, unwashed and in the condition you received them, with any tags still attached.

To start a return, email team@airkitto.com with your order number. We will reply with the return address and instructions. Please do not send anything back before you have heard from us, as we cannot guarantee a refund on returns we are not expecting.

Your right to cancel (UK and EU customers)

Separately from the above, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one. You then have a further 14 days to send the goods back. We refund the price of the goods and the standard outbound delivery cost. If you chose a faster delivery service, we refund the standard cost rather than the premium.

Return postage

You pay for return postage unless the item is faulty, damaged or not what you ordered, in which case we cover it. We recommend a tracked service, because we can only refund items that reach us.

Refunds

Once your return arrives and has been checked, we issue the refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

Faulty or damaged items

If something arrives faulty or damaged, email team@airkitto.com within 30 days of delivery with your order number and a photo. We will replace it or refund it in full, including postage both ways. This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchanges

The fastest way to change size is to return the original for a refund and place a new order. If your size has sold out, email us and we will tell you when it is back.

What we cannot accept

Items that have been worn or washed, items returned more than 30 days after delivery, and items returned without contacting us first.

Questions

Email team@airkitto.com and we will come back to you.